Not a chatbot answering your phone. A real front desk, backed by AI that never sleeps — keeping the schedule, the chart, and the day's numbers connected, so nothing a provider diagnoses or a patient agrees to ever gets lost between screens.
Most "AI-native" positioning is a slogan bolted onto ordinary software. Ours describes exactly what's running, and what isn't.
Every call is transcribed and coached live. Every diagnosis, every plan, every record runs through one AI-first data layer built for this — not a legacy PMS with a chatbot bolted on.
LiveGuident's AI never talks to a patient. It listens, transcribes, and coaches a real receptionist in real time. There's no "AI voice agent" to take over from — a person was never displaced from the call.
LiveWhat a provider charts, what the front desk books, and what an owner needs to hit the day's number all read from the same underlying plan — so a diagnosed-but-unscheduled procedure is visible everywhere, not stuck on one screen.
LiveDental front-desk turnover runs 40%+ a year. Every time someone leaves, a practice loses $30K–$50K in missed calls and scheduling gaps before the replacement is even hired — then spends another 2–3 months training them up.
The training gap isn't a skills problem. It's a systems problem — a new hire has to learn the PMS, the scanner, the billing rules, and the phone script as four disconnected things, before any of it becomes instinct.
Anyone can say "AI-native." Here's what actually fired in production.
Guident's own founder-sales arm runs YesOnUs, the billing engine that took the medically-inextricable dental claims Guident's front desk captured and got the first one acknowledged by Medicare — "Every 277CA that came back inside a minute was signed 'NM1*AY*2*STEDI INC.'"
Not a roadmap. Every one of these ships today.
This is the part most AI healthcare products blur. We don't.
The line rings straight through to a real staff member's phone. Nothing artificial answers first.
Human, alwaysWhile the human talks, the system surfaces what matters on screen: eligibility flags, missing intake fields, what to say next. It never speaks to the patient.
AI, in the backgroundWhat gets diagnosed and planned chairside shows up immediately on the front desk's screen — what's accepted, what's still unscheduled, and what it's worth toward the day's number. No plan item lives only in one operatory's head.
One recordWhen a plan qualifies for Medicare's "inextricably linked" medical pathway, the case is billing-ready the moment the desk books it — no re-entry, no reconstructing what happened from a paper chart. YesOnUs is where a human biller drafts, reviews, and submits that claim.
Handed to a billerWe're not claiming an AI talks to your patients. It doesn't, on purpose — the front desk is human-first by design, with AI as the layer that makes sure nothing gets missed on the busiest day.
We're not claiming Guident drafts or submits your medical claims. That's YesOnUs's job — a real, acknowledged Medicare submission stands behind it. Guident's job is to make sure the case reaching YesOnUs is complete and correct, because a claim built on a broken chart is a claim that gets denied.
We'd rather be precise about which system does what than have a biller — or a patient — find out the hard way.
No sales deck. Just the console, running.